Terms and Conditions

This website is published by Dr. Ana-Maria Spiridon, dentist, who carries out her clinical work as a collaborating dentist at several medical practices in Bucharest. This document sets out the conditions under which you may use the website, the virtual assistant and the message composer that I make available to you.

The medical services presented on this website are provided at the medical practice where the consultation or treatment takes place, and that practice is the healthcare provider. No services are sold and no treatment contracts are concluded through this website. The relationship between the patient and the provider is established at that medical practice, in accordance with the law.

The surgical steps of treatment (bone augmentation, sinus lift, gingival grafts, surgical extractions, gum surgery) are performed by collaborating surgeons, at the medical practice where you are treated. For each procedure, informed consent is obtained by the doctor who performs it, in accordance with Legea nr. 46/2003 (the Romanian Patients' Rights Law).

By accessing and using this website, you confirm that you have read, understood and agree to these Terms and Conditions, as well as the Privacy Policy and the Cookie Policy. If you do not agree with any of these provisions, please do not use the website.

I reserve the right to amend these Terms and Conditions, the Privacy Policy and the Cookie Policy, as well as the content, structure and features of the website, at any time and without prior individual notice. The version that applies is the one published on the website at the time you access it. If you continue to use the website after the changes have been published, this means that you accept them.

You undertake to use the website only for lawful purposes, in accordance with these Terms, good morals and the applicable law, and without infringing the rights of Dr. Ana-Maria Spiridon or of third parties.

All content on the website (texts, images, photographs, graphic elements, the logo, the name “Dr. Ana-Maria Spiridon” and the structure of the website) belongs to Dr. Ana-Maria Spiridon and is protected by copyright and industrial property law (Legea nr. 8/1996, the Romanian law on copyright and related rights). Materials belonging to third parties are used on the basis of the rights granted by their holders. Reproducing, distributing, modifying or using the content, in whole or in part, without prior written consent is prohibited.

It is also prohibited to access or use the website by automated means (robots, crawlers, scripts), or to systematically extract the content or the associated databases. It is equally prohibited to decompile or circumvent the security measures, to misuse the virtual assistant or the message composer, and to send unlawful or defamatory messages, or messages that infringe the rights of third parties.

The content of this website, including the presentation pages, the virtual assistant's answers and the text drafted by the message composer, is exclusively informational and educational in the field of dentistry. It does NOT constitute and does NOT replace a dental consultation, a diagnosis, a medical opinion or a dental treatment plan, and must not be interpreted as an individualised medical recommendation.

A dental diagnosis and treatment plan can only be established by a dentist, during a consultation, after examining the patient in person and, where applicable, after further investigations (X-rays, impressions or digital scans). Do not delay or forgo seeking a dentist's opinion on the strength of information you have read on the website or received from the virtual assistant. No doctor-patient relationship is created through this website.

On the website you will find a virtual assistant that runs on artificial intelligence. As required by Art. 50 of Regulation (EU) 2024/1689 on artificial intelligence, I inform you transparently that, when you use it, you are interacting with an automated system, not with a natural person.

The virtual assistant provides only general information about the activity presented on the website (services, indicative fees, the city and contact options), based on the website's public content. It does NOT provide a dental diagnosis, medical opinions, treatment recommendations or a confirmed appointment. Its answers are generated automatically, may be incomplete or inaccurate, and must not be treated as medical advice. Please do NOT send detailed descriptions of your health or your symptoms, or any other sensitive personal data, through the virtual assistant. If you use the assistant to draft a message, a few words about why you are writing are enough. The virtual assistant is not intended for emergencies. For any medical matter, I invite you to request a consultation by calling me at the telephone number published on the website. In an emergency, call 112.

You can send me an appointment request for a dental consultation by telephone, at the telephone number published on the website, or through the Facebook Messenger and Instagram Direct messaging channels. The message composer available on the website only drafts the text of such a request from your choices and copies it to the clipboard, so that you can paste it into Facebook Messenger or Instagram Direct, but it does not send the message and does not register any appointment. You send the message yourself, if you wish. A request you send does NOT amount to a confirmed appointment and does not, in itself, create an obligation to provide the service on a particular date or at a particular time. An appointment becomes valid only once it has been expressly confirmed by Dr. Ana-Maria Spiridon or by the medical practice where the consultation takes place.

No distance contract for the provision of the medical procedure is concluded through the website, and no payment is made online. The contractual relationship concerning the dental services is established with the medical practice where the treatment takes place, after the consultation, and payment is made at that medical practice. Healthcare services provided by medical staff to assess, maintain or restore health are excluded from the scope of the rules on distance contracts, under Art. 3(3)(b) of O.U.G. nr. 34/2014 (the Romanian Government Emergency Ordinance on consumers' rights in contracts concluded with professionals).

When an appointment is confirmed, that clinical time is reserved exclusively for you. If you can no longer attend an appointment, please cancel or reschedule it at least 24 hours in advance, so that the slot can be offered to another patient.

The fees displayed on the website or communicated by the virtual assistant are strictly INDICATIVE. Pursuant to Art. 1189 of the Codul civil (the Romanian Civil Code), such a presentation addressed to the public does not constitute a firm offer to contract, but an invitation to request a personalised offer. The fees are set and invoiced by the medical practice where the consultation or treatment takes place. The applicable price is exclusively the one communicated in the estimate or dental treatment plan drawn up after the consultation, depending on the specific clinical situation, the complexity and the materials used.

Payment for the services is made at the medical practice where the consultation or treatment takes place, in accordance with the payment methods it accepts. For dental treatments that require laboratory orders or customised materials (for example, prosthetic work: crowns, bridges, veneers, dentures), the medical practice may request an advance, set and confirmed in writing in the estimate, which is deducted from the final price.

Dental services are provided on a private basis and are paid in full by the patient. Medical care services provided for a therapeutic purpose are exempt from value added tax, without the right of deduction, under Art. 292 of Legea nr. 227/2015 (the Romanian Tax Code).

Dental treatment gives rise to an obligation of means (of diligence), not an obligation of result. Dr. Ana-Maria Spiridon undertakes to act professionally, in accordance with medical standards and good practice. By the very nature of dentistry, however, no result can be absolutely guaranteed.

The outcome of dental treatment depends on individual factors, namely the patient's cooperation, oral hygiene, the patient's own biological characteristics and adherence to the medical instructions and the check-up schedule. No text on this website, in the virtual assistant or drafted by the message composer should be read as a promise or guarantee of a particular result.

Everything I communicate through this website, in whatever form, complies with the Codul deontologic al medicului stomatolog (the Dentists' Code of Professional Conduct), adopted by the Colegiul Medicilor Stomatologi din România (the Romanian College of Dentists, CMSR) through Decizia AGN nr. 6/1AGN/2021, in the form consolidated by Decizia nr. 1/1AGN of 21 March 2025. It also complies with the CMSR regulations on the advertising of dental activities. I do not use phrases such as “lifetime guarantee”, “100% result” or “risk-free”, or any other message that could mislead you about the outcome of treatment.

Any “before/after” photographs published on the website are shown only with the explicit, prior and written consent of the people concerned and with respect for their anonymity. These materials have a strictly educational and informational purpose and do not guarantee that similar results will be achieved in other situations.

The reviews shown on the website come from independent external platforms (Facebook) and are the personal opinions of the people who wrote them. No false reviews are published, and existing reviews are not altered.

Dentistry, like any medical procedure, entails risks and possible complications that may arise even when the treatment is performed correctly and in accordance with professional standards. Pursuant to Legea nr. 95/2006 (the Romanian law on healthcare reform, republished), Title XVI, the following do not constitute malpractice and do not engage the liability of the provider or of the doctor: the complications and risks generally accepted for the methods of investigation and treatment; the adverse effects; the hidden defects of medical materials or equipment.

For the safety of the dental medical procedure, the patient is obliged to provide, before any consultation, complete and accurate information about their state of health, allergies, current medication and any other relevant aspect. The success and longevity of a dental treatment also depend significantly on compliance with the medical instructions and the periodic check-up schedule.

This website, the message composer, the telephone number published on the website, the messaging channels and the virtual assistant are NOT intended for medical emergencies and are not monitored at all times. In an emergency (severe acute pain, dental trauma, bleeding that does not stop or any situation that puts your health at risk), call the single emergency number 112 IMMEDIATELY, or go to the nearest emergency department.

For situations that are not life-threatening emergencies but need prompt assessment, you can call me at the telephone number published on the website. If you do not receive a reply in good time, seek help without delay from another dentist or from a medical facility that provides emergency dental care.

This website does not provide telemedicine services within the meaning of Legea nr. 95/2006. No individualised medical recommendation is made through the online channels, and communications on these channels are exclusively administrative and informational.

Dental medical services are provided exclusively in person, in Romania, at the medical practice in Bucharest where the consultation or treatment takes place. The provision, content and standard of the medical procedure, informed consent, professional liability and the price of the treatment performed are governed by Romanian law, regardless of the patient's country of residence, in accordance with Directive 2011/24/EU on the application of patients' rights in cross-border healthcare.

The user is solely responsible for the accuracy of the data they enter in the message composer, and for the content of the messages they send by e-mail or through the messaging channels, including the identification and contact data. Submitting false or erroneous data, as well as using another person's data without their consent, is prohibited.

A user who breaches these Terms or the applicable legal provisions is liable, in accordance with the law, for the real and direct damage caused by their act. This section does not in any way limit the liability of Dr. Ana-Maria Spiridon for her own act, for the bodily injury or the death of a person.

I make reasonable efforts to ensure that the information on the website is correct and up to date; however, I do not guarantee that it is complete, accurate or permanently up to date. I do not guarantee the uninterrupted operation of the website and am not liable for temporary unavailability or technical errors.

The website may contain links to third-party websites, including to Facebook Messenger and Instagram. I do not control and do not assume liability for the content, privacy policies or practices of these third-party websites.

Liability for the editorial content of this website lies with Dr. Ana-Maria Spiridon. Liability for the dental medical procedure itself is governed by Legea nr. 95/2006 (the Romanian law on healthcare reform, republished), Title XVI, and lies with the healthcare provider and the treating doctor, under the conditions of the law; the treating doctor holds professional civil liability insurance for malpractice, taken out under the conditions of the law (Legea nr. 95/2006, Art. 667). No provision of these clauses limits liability in the cases where the law prohibits such a limitation.

If you have a grievance or a complaint about this website, you can write to me first, at the e-mail address given in the Legal Notice and in section 1 of the Privacy Policy. I will look into it in good faith and reply to you within a reasonable time. Complaints about the dental services you have received should be addressed to the medical practice where they were provided, as the healthcare provider.

If a complaint about the medical services is not resolved directly with the medical practice, you can take it to the Colegiul Medicilor Stomatologi din România (the Romanian College of Dentists), to the commission set up within the Direcția de Sănătate Publică (the Public Health Directorate) or to the courts, under the conditions set out in section 7 of the Legal Notice. Health services are excluded from the scope of alternative consumer dispute resolution, under Art. 2(2)(h) of Directive 2013/11/EU.

If a dispute that does not concern the medical services is not resolved directly and you are a consumer, you can use alternative dispute resolution (SAL) by contacting the Directorate for the Alternative Resolution of Disputes within the Autoritatea Națională pentru Protecția Consumatorilor (ANPC, the Romanian National Authority for Consumer Protection). The organisation and conduct of this procedure are regulated by Ordonanța Guvernului nr. 38/2015 (the Romanian ordinance on the alternative resolution of disputes between consumers and traders, which transposed Directive 2013/11/EU into Romanian law). You will find information and forms at www.anpc.ro and at reclamatiisal.anpc.ro. This procedure is without prejudice to your right to bring the matter before the courts.

These Terms and Conditions are drafted in Romanian, which is the reference language. The versions in other languages (English, French, German, Spanish) have the status of translations. In the event of any discrepancy, the Romanian version prevails.

The fact that Dr. Ana-Maria Spiridon does not exercise a right under these Terms, or delays in exercising it, does not amount to a waiver of that right. If one or more provisions of these Terms are declared void or unenforceable, this does not affect the validity of the other provisions.

These Terms and Conditions, and the use of the website, are governed by Romanian law. Any dispute shall be settled amicably. If no amicable solution is reached, jurisdiction lies with the Romanian courts determined in accordance with the rules of jurisdiction laid down by Romanian law. If you are a consumer, you retain the right to bring proceedings before the court of your place of domicile, as well as the option of using the SAL procedure run by the ANPC. The mandatory rights that the law grants to consumers remain unaffected.